Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Do you ship to my country?

All products can be shipped to all countries.

Your Shipping Address

  • Make sure that the shipping address you provide is a residential or a company address.
  • You can use a PO-box, Post-office, or pack station as a shipping address. 
Please double-check your shipping address when you make an order!
  • Make sure you provide a full name, street name, house number, zip/postal code, city, and country. (for addresses without postal codes, use 0000)
  • For delivery outside the USA, it is recommended to include your phone number in the checkout form under your address details so the delivery company can contact you if needed.
  • When the order is shipped the address can not be changed!
  • When you make an error in the shipping address, contact us as soon as you can to change it. After the order has been shipped, we cannot make changes. Your order will be returned to us and we can send it again after you pay the new costs for shipping it again.

When will I receive my order?

  • When we receive your payment, you will receive a status update by email and your order will be processed.
  • Your order will be shipped the same or next business day. If the products you ordered are in stock
  • After the order is handed to the shipping company you will receive another email with a tracking code.
  • The provided tracking code will inform you about the estimated date of delivery of the package at your address or pickup location (in case you have selected UPS Access Point as shipping method)

Discrete packaging

There is no indication on the outside of the parcel what the contents is.  The packages do not contain invoices, packaging lists, or instructions. These are only available in digital format. A copy can be requested at any time.

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Which shipping methods can I choose?


We offer you the lowest price possible to ensure you, you get your parcel delivered on time and undamaged.

Shipping methodDetails
UPS Access PointAccess PointCollect your package from a nearby UPS access point location at a time suitable for your schedule

Receive automatic an email or text alert when your package is ready for collection

You can follow the status of your shipment with a supplied tracking code

Important; if you are going to collect your parcel, make sure that you bring an official form of identification or government-issued ID that matches the name on the parcel. If you do not bring it on pickup, you will not get your parcel. Not available in every country.

UPS StandardStandard

Fast shipping. Parcels arrive quickly and are offered upon to three times in case the recipient is not at home.

You can follow the status of your shipment with a supplied tracking code

EXPRESS SAVERExpress Saver

Receive your package within one business day. Available for all non European destinations.

You can follow the status of your shipment with a supplied tracking code

PostNLPostNL

Your package will be shipped with PostNL or a company contracted by PostNL, for example DPD, GLS, or MRW.

You can follow the status of your shipment with a supplied tracking code


How much do I pay for shipping?


The prices depend on several conditions: the country of destination, the shipping method and the total weight of your order. Here is how you can find out:

1 . Add the product(s) to your cart:

Add to cart

2. In the shopping cart, select the country, enter the postal code and click "Get a quote":

estimate shipping instructions

UPS Standard & UPS Acces Point

Look at the picture below to see how many business days it will be for your parcel to arrive when you choose for the UPS Standard service or UPS Acces Point.

 

UPS_business_days_in_transit.gif

PostNL

Below you will find the indication PostNL provides on the transit days. Note that this is only an indication, Actual shipment might take longer or could ga faster. It might be possible that we do not ship to the countries below, or the shipping method is not available for your country.